kingdomtoto group Platform Privacy Notice

This page describes what we collect when you use kingdomtoto group and how we keep that data protected. Our privacy practices apply to everyone who creates an account, makes a deposit, places a wager, or contacts our support team. We operate across supported regions in Indonesia—including Jakarta, Surabaya, Bandung, Medan, and Semarang—and this notice covers all account activity on our platform regardless of where you access it.

We collect only what we need to operate our service, verify your identity, process payments, and comply with applicable regulations. We do not sell your personal data. We do not share your data with third parties except where required by law, where necessary to process your payments, or where you have given explicit consent.

If you have questions about how we handle your data on kingdomtoto group, contact our support team through the app or website. We respond in English and Indonesian during business hours.

What We Collect on kingdomtoto group

We collect information you provide directly when you register, verify your account, or contact support. This includes your full name, date of birth, email address, phone number, and a copy of a valid identity document. We also collect your registered payment method details—for example, your DANA wallet number, e-wallet account, mobile banking number, local payment ID, or bank account number for online payment, e-wallet, mobile banking, or local payment transfers.

We collect transaction data automatically. Every deposit, withdrawal, wager, and game result is logged to your account history. This data allows us to process payments accurately, resolve disputes, and maintain an auditable record of account activity. We also collect device and network data—your IP address, device type, operating system, and app version—to detect fraud and improve app performance.

We collect behavioral data while you use our app. This includes which games you open, how long you play, and which payment methods you use. We use this data to improve our service, not to profile you for third-party advertising.

How We Use Your Data

We use your registration data to verify your identity before your first withdrawal. Our verification process checks your name, date of birth, and identity document against the information you provided at sign-up. This step is required to comply with regional regulations and to protect your account from unauthorized withdrawals.

We use transaction logs to resolve disputes. If you report an error in your account balance, a game result, or a payment, we review the relevant logs and provide a detailed response. We retain transaction logs for a minimum of two years.

We use device and network data to detect suspicious activity. If our systems detect an unusual login—for example, a login from a new device or a new location—we may send a verification prompt before allowing access.

Third-Party Processors We Work With

Our payment partners process transactions on our behalf. These include the operators of online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners for mobile banking, local payment, online payment, and e-wallet transfers. We share only the data each processor needs to complete your transaction. We do not share your game history, wagering records, or behavioral data with payment processors.

Our game providers—including Evolution Gaming and Red Tiger—receive session tokens to authenticate your game session. They do not receive your full account profile. Our servers may sit outside your jurisdiction; by using kingdomtoto group, you consent to cross-border data processing where necessary to deliver the service.

We use analytics tools to understand app performance. These tools receive anonymized or aggregated data—not your name, account number, or payment details. We use the output to improve streaming quality, reduce loading times, and optimize the betting interface.

Cookies and Tracking on kingdomtoto group

Our website and app use cookies and similar tracking technologies. We use session cookies to keep you logged in during an active session. We use functional cookies to remember your game preferences, language settings, and notification choices. We use analytics cookies to count page visits and measure app performance.

We do not use advertising cookies. We do not share cookie data with ad networks or social media platforms. You may disable cookies in your browser settings, but doing so may affect your ability to stay logged in or access certain features of our platform.

Our app uses local storage on your device to cache game assets and reduce loading times. This data is stored only on your device and is not transmitted to our servers unless needed to resolve a technical issue.

Your Rights on kingdomtoto group

You have the right to request correction of inaccurate data. If your name, date of birth, or payment details are recorded incorrectly, contact us and we will correct the record. Some corrections may require you to submit updated identity documents.

You have the right to request deletion of your data. If you close your account, we will delete your personal data except where we are required to retain it by law—for example, transaction logs that must be kept for regulatory compliance. We will confirm deletion in writing once complete.

You have the right to withdraw consent. If you consented to receiving marketing communications from kingdomtoto group, you may withdraw that consent at any time by updating your notification settings in the app or by contacting support.

Data Retention

We retain your registration data for as long as your account is active. We retain transaction logs for a minimum of two years after each transaction. We retain support correspondence for one year. After these periods, we delete or anonymize the data unless legal requirements mandate longer retention.

Security Practices

We protect your data using industry-standard encryption for data in transit and at rest. Access to personal data within our team is restricted to staff who need it to perform their role. We conduct periodic security reviews of our systems and update our practices as threats evolve. However, no system is completely secure; if you believe your account has been compromised, change your password immediately and contact our support team.

Changes to This Notice

We may update this privacy notice from time to time. We will notify you of material changes by email or in-app notification before the changes take effect. Continued use of kingdomtoto group after we publish changes means you accept the updated notice. We display the date this notice was last updated at the bottom of this page.

For questions about our privacy practices, contact us through the in-app support chat or by email. Our team handles data inquiries during business hours. For full platform terms, see our terms and conditionsFor legal notices, see our legal notice